Refund policy
Last updated: April 2026
All sales are final. We only accept returns where required by South African law.
Cooling-Off Period (ECT Act)
You have 7 days from delivery to cancel your order for any reason. Items must be unused, unworn, and in original packaging. Return shipping is your responsibility. Refunds are processed within 30 days of us receiving the goods.
Defective or Incorrect Items (Consumer Protection Act)
If your item arrives defective, damaged, or incorrect, contact us within 7 days of delivery at admin@fullpace.co.za with your order number and photos. Under the CPA, you are entitled to a repair, replacement, or refund. Defective goods may be reported within 6 months of delivery.
Exclusions
Outside of the above, we do not accept returns or offer refunds. The following are not eligible under any circumstances:
- Items that have been worn, used, trimmed, or altered
- Items not in original packaging with tags attached
- Used insoles (hygiene reasons), unless defective on arrival
- Sale items and gift cards
How To Return
Email admin@fullpace.co.za before sending anything back. Unauthorised returns will not be accepted and will be returned to sender at your cost. Approved refunds are processed within 10 business days to your original payment method.
Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the ECT Act 25 of 2002.