Shipping policy
Shipping Policy — FULLPACE™
Last updated: April 2026
How We Ship
All Fullpace orders are shipped via Aramex South Africa — door-to-door delivery to your provided shipping address. We do not ship to PO Boxes or Postnet addresses.
Processing Time
All orders are processed within 1–2 business days of payment confirmation. Orders placed over weekends or on South African public holidays are processed on the next available business day.
You will receive an order confirmation email immediately after purchase and a shipping confirmation email with your Aramex tracking number once your order has been dispatched.
Delivery Time
| Destination | Estimated Delivery |
|---|---|
| Major urban areas (JHB, CPT, DBN, PTA) | 8–11 business days |
| Secondary cities & towns | 8–11 business days |
| Remote & outlying areas | 10–14 business days |
Delivery times are estimates only and run from the date of dispatch, not the date of order. Business days exclude weekends and South African public holidays.
Shipping Rates
| Order Value | Shipping Cost |
|---|---|
| [INSERT THRESHOLD] and above | Free delivery |
| Below [INSERT THRESHOLD] | R[INSERT RATE] |
Tracking Your Order
Once your order is dispatched, you will receive a shipping confirmation email containing your Aramex tracking number. You can track your order at any time at aramex.com or via the Aramex app using your tracking number.
If you have not received a tracking number within 3 business days of placing your order, contact us at fullpace@[youremail].co.za.
Delivery Delays
Fullpace uses Aramex South Africa as its third-party courier partner. While we make every effort to ensure your order is dispatched promptly, once your order has been collected by Aramex the delivery timeline is subject to Aramex's operational capacity and is outside of our direct control.
Fullpace is not liable for delivery delays caused by:
- Aramex operational delays or capacity constraints
- Incorrect or incomplete delivery addresses provided by the customer
- Failed delivery attempts due to the recipient being unavailable
- Delays caused by South African public holidays
- Circumstances beyond our or Aramex's reasonable control, including severe weather, civil unrest, load shedding, or natural disasters
This limitation of liability is applied to the fullest extent permitted by South African law. Nothing in this clause limits your statutory rights under the Consumer Protection Act 68 of 2008 in the event of goods that are not delivered within a reasonable time.
Failed Deliveries
Aramex will attempt delivery to the address you provided. If a delivery attempt is unsuccessful Aramex will leave a delivery notification and hold your parcel at their nearest depot for collection.
If your parcel is not collected within the Aramex holding period it may be returned to Fullpace. In this event, you will be responsible for the re-delivery shipping cost.
Please ensure your delivery address and contact number are correct at checkout. Fullpace is not responsible for parcels delivered to an incorrect address provided by the customer.
Lost or Stolen Parcels
If your tracking information shows your order as delivered but you have not received it please take the following steps:
- Check with neighbours or building reception for any parcels left on your behalf
- Contact Aramex directly on 0860 ARAMEX (272639) to open a delivery query
- Contact us at fullpace@[youremail].co.za within 5 business days of the indicated delivery date
Fullpace will assist in opening a formal investigation with Aramex. Please note that once a parcel is confirmed as delivered by Aramex, Fullpace cannot be held liable for parcels that are subsequently lost or stolen from the delivery premises.
Incorrect Address
Please double-check your shipping address at checkout. If you need to update your address contact us immediately at fullpace@[youremail].co.za. We can only amend addresses before your order has been dispatched. Once an order is in transit, address changes are subject to Aramex's re-routing fees which will be for the customer's account.
Damaged in Transit
If your order arrives visibly damaged, please photograph the packaging and contents immediately and contact us at fullpace@[youremail].co.za within 48 hours of delivery. We will open a damage claim with Aramex and arrange a replacement or refund in accordance with our Return & Refund Policy.
Contact Us
For all shipping and delivery queries:
Email: fullpace@[youremail].co.za Response time: Within 1–2 business days. Hours: Monday to Friday, 8 am – 5pm SAST Aramex customer service: 0860 272 639